Shipping and Returns

Shipping

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We offer Free Shipping on all orders.

Orders placed Monday - Thursday before 12 PM PST will begin processing that day, excluding holidays, and will ship within 1-2 days. Orders placed after Thursday at 12 PM PST will be shipped the following week. Once your order has shipped, you will receive a notification with a tracking number.

For Domestic order please allow up to 3-4 business days to receive your order after you receive tracking.

For International orders Please allow 10-14 business days to receive your order.

*Please note, for international orders the recipient is responsible for duties or taxes. These are not included. If you have questions about typical shipping times to your address, please email info@naturalrough.com

 

Refund Policy
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Returns

We now offer Free Return Shipping on US orders. 

If you'd like to make a return, please email us at info@naturalrough.com with your order number and we will send you a return label.


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.

Additional non-returnable items:
Gift cards


There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@naturalrough.com.


Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@naturalrough.com and send your item to: 601 NE 36th ST #2906 Miami Beach Florida US 33137.


Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

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